Buyer protection

How a purchase is protected

Every order on Dara is on record from the moment you place it: the listing as it was described, the price, the GCash reference you gave, the seller’s confirmation, and the rider’s collection and delivery. Nothing moves until the seller has confirmed your payment arrived, and the item is collected by a Dara rider rather than sent by the seller.

Your money back, from Dara

If your item never arrives, or it is significantly not what the listing described, you get your money back — the item and the delivery. Dara pays it, not the seller, and we sort it out with them afterwards. You don’t have to chase anyone.

Tell us within 48 hours of the item arriving, or within 48 hours of the day it was due if it never came. Report the order from your orders page and a person at Dara will pick it up the same day.

This covers orders placed and paid through Dara, up to ₱2,000 a claim, while the pilot runs. It is a promise we make because our sellers are people we know and have met — if that changes, this page changes with it, and never for an order already placed.

How the money actually moves

Worth being straight with you: during the pilot you pay the seller directly by GCash, from your account to theirs. Dara never holds the money in the middle. That is why the guarantee above is Dara paying you back rather than a payment being reversed — it comes from us, and it comes whatever the seller does next.

Keep it on Dara

Pay using the QR code shown on your Dara order, and keep the conversation in Dara messages. A sale arranged privately — a different number, a meet-up outside the app — leaves no order for us to look into and nothing we can do to help.

If something goes wrong

Message the seller first — most problems are a misunderstanding and get sorted in a few messages. If that doesn’t resolve it, report the order from your orders page and a person at Dara will take it from there. We’ll ask for photos and the details of what you received, and we can see every step of the order on our side.

What isn’t a claim

Second-hand clothing is sold as seen. Ordinary wear that the listing described or the photos showed, an item that simply doesn’t suit you, and a change of mind aren’t grounds for a claim — that’s what the measurements, condition and photos on a listing are for.

Nor is a sale arranged privately. If you paid a different number, met up outside the app, or agreed something in another chat, there is no Dara order behind it and the guarantee has nothing to attach to.