What if the item is not as described?

Message the seller first from the order — most issues get sorted in a few messages. If not resolved, report the order from your "Orders" page within 48 hours of the item arriving, and a Dara team member will step in.

If the item never arrives or is significantly not as described, you get your money back from Dara, not the seller — for the item and delivery, up to ₱2,000 per claim while this pilot runs. This doesn't cover:

• Ordinary wear that the listing described or showed
• An item that simply doesn't suit you
• A change of mind
• Orders paid or arranged outside of Dara

See our Buyer Protection policy for full details.