What if my order doesn't arrive?

Message the seller from your order first — they arranged the delivery and can check with the courier. Most delays get sorted out this way.

If it still hasn't arrived within 48 hours of the day it was due, report the order from your "Orders" page, or message us with your order number, and a Dara team member will step in the same day. Since the item never arrived, you're covered — you get your money back from Dara, not the seller — for the item and the delivery, up to ₱2,000 per claim while this pilot runs.

See our Buyer Protection policy for full details.